TripAdvisorâs top ranked eatery never existed

A restaurant in Italy has been ranked the best in town on travel review site TripAdvisor even though it doesnât actually exist.
Italian newspaper Italia a Tavola created a fictitious eatery as part of an experiment to uncover what they described as alleged flaws on the ranking travel website.
The imaginary restaurant was named âLa Scalettaâ and fake reviews were listed underneath the posting. Within a month, it was rated the best restaurant in the town.
â˘Â EXCLUSIVE: Why TripAdvisor âcanât be trustedâ
â˘Â Facebook adds feature for tips, information on places
â˘Â Why I will never trust Urbanspoon
Italia a Tavola claimed this proved TripAdvisorâs reviewing system was âflawedâ and âopen to manipulationâ.
TripAdvisor denied the claim.
âAs the worldâs most visited travel site, we are absolutely committed to ensuring that the content on TripAdvisor provides a trusted and useful source of information for those planning a trip anywhere in the world,â a spokesperson for the company told The Independent.
âIn this instance, we investigated and removed from the site the listing and reviews that failed to meet our guidelines.
âIt is a pretty meaningless experiment to create a fake listing or reviews just to try and catch us out, since that is completely different from the fraud we see and catch on a daily basis.
âWe know that, when fraudsters attempt to manipulate the rankings on our site, they leave behind patterns that we can and do trace. We have been tracking reviews for well over a decade, so we can spot what is normal reviewer behaviour and what isnât â that is how we catch fraud.â
Meanwhile, Italy fined TripAdvisor 500,000 Euros in 2014Â after ruling it had failed to adopt sufficient mechanisms to protect consumers from being exposed to false reviews.
In January, The New Daily reported two convicted criminals slammed a hotel in northeast Victoria, near Bright, on TripAdvisor after paying for their accommodation with stolen credit cards.
The hotel owner sold his Villa later that same year, and said he was tired of being âbombardedâ with fake and malicious reviews, some of which he claimed were posted by direct competitors.
Want to see more stories from The New Daily in your Google search results?
- Click here to set The New Daily as a preferred source.
- Tick the box next to "The New Daily". That's it.








