The secret to the popularity of In-N-Out Burger
Massively popular Californian fast-food icon In-N-Out Burger sold out of food before its pop-up shop had even opened in Sydney on Wednesday.
Burger devotees lined up outside the Surry Hills location from 6am to get a taste (one burger per person) of the seminal brandâs world-famous food.
But incredibly, even before the store had opened it sold out of food. Thatâs 300 burgers, gone.
People in the queue were given wristbands and began getting their hands on the nosh by midday.
It was the fourth time an In-N-Out pop-up had appeared in Australia. It happened twice in 2015 in Sydney and also once in Melbourne in 2014.
On all three occasions food swiftly sold out and hundreds missed out on a taste of one of the worldâs most revered burger experiences.
So what on Earth makes it so popular in Australia and indeed the world? And will it ever open permanently Down Under?
We spoke to an In-N-Out aficionado from the US to find out.
The quality of keeping people hungry
There are many secrets to the astronomical success of In-N-Out, author of The New York Times bestseller In-N-Out Burger: A Behind The Counter Look At The Fast-Food Chain That Breaks All The Rules Stacy Perman told The New Daily.Â
âIt boils down to quality. It starts there,â Ms Perman said.
âThe quality burgers that are made the same way since they were in 1948 and it grew up in Southern California marketed by word of mouth and it has this ring of authenticity to it that most chains donât have anymore.
âItâs run by the same family and the family refuse to go public or to franchise it.â
Ms Perman pointed out In-N-Out burger treats its customers and workers âvery wellâ and pays its staff a âvery highâ wage.
âThey donât really advertise, it is a lot of word of mouth,â she said.
âThere is a mystique around it and there is so few of them so itâs always an occasion to find one and to go to one that it became a cult.â
With only the same four items on the menu that were on it when the shop opened in 1948, Ms Perman explained how a âsecret menuâ at In-N-Out â which the owners do not want to make official or market â had added to the brandâs notoriety and aura.
âPeople felt they were part of this club with the secret menu,â she said.
Itâs also significant, she said, that there were 46 states in the USÂ without a store. Itâs an event to find one for most Americans and tourists.
With a mere 305 locations around the country, it had only recently expanded out of California to nearby Texas, Nevada, Arizona and Utah. Thatâs in comparison to the more than 14,300 McDonaldâs franchises in the US. She said maintaining quality and character was the main reason for this.
âAgain that goes to quality. If you go inside an In-N-Out youâre not going to see a freezer or heating ovens or those red lights,â Ms Perman said.
âThey have their own commissaries and they make their own patties and the commissary has to be within a certain radius of each store so they drive them to the store fresh every day.
âYou can only have so many commissaries because they have very high standards and the beef has to be fresh.â
Why pop up in Australia?
According to Ms Perman, there are two explanations. One is for legal and copyright reasons.
She said the brand is afraid of imitations, so pop-ups are created around the world allowing In-N-Out to argue it has an established presence and awareness in numerous countries.
The other is for brand awareness, so when tourists come to the US they want to go and see what the hype was all about.
Will it ever open permanently Down Under?
Yes, In-N-Out âcanâ, Ms Perman said. However if it actually would was another question altogether.
âI think they would probably go and fill the US before they went abroad,â she said. âBut thatâs not to say never.
âA big challenge for them is to be very careful how the volume of a rollout affects the uniqueness, character and quality.
âThey could open on every corner such is the appetite for them, but would that corrupt who they are?â
The New Daily contacted In-N-Out Burger to ask about possible plans for Australian stores. A response has not yet been received.
But just because it is unlikely to expand internationally, doesnât mean its reach will wane.
Celebrities and foodie-gods from all around the world fawn over the restaurant.
Gordon Ramsay and Anthony Bourdain are two of its biggest chef advocates, while Miley Cyrus, Adele, Anna Kendrick and Beyonce have all sung the restaurantâs praises.
Anthony Bourdain explains the allure of In-N-Out:
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